Refund Policy of Forloveandlemon

Last Updated: 2025.08.28

At Forloveandlemon, we want you to feel confident and satisfied with every purchase of our dresses and lingerie. This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers. By making a purchase on our website (the “Site”), you agree to comply with the provisions of this policy.

1. Eligibility for Refunds

To be eligible for a refund, your request must meet the following criteria:

  • Return Window: The refund request must be initiated within 60 days from the date of delivery (as confirmed by the shipping carrier’s delivery confirmation). Requests made after this period will not be accepted.
  • Product Condition: The product(s) being returned must be in their original, unused, and undamaged condition. This includes:
  • All original tags, labels, and packaging intact (e.g., garment bags, boxes, tissue paper).
  • No signs of wear, washing, ironing, or alteration (e.g., cuts, stains, missing buttons).
  • All accessories included with the product (e.g., belts, sashes, care cards) must be returned.
  • Valid Reason: Refunds are available for reasons including (but not limited to):
  • Change of mind or dissatisfaction with the product.
  • Product received is defective (e.g., torn fabric, broken zippers, incorrect stitching) or damaged during shipping.
  • Incorrect product received (e.g., wrong size, color, or style).
  • Exceptions: The following items are not eligible for refunds unless they are defective or incorrect:
  • Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase).
  • Custom or personalized products (made to your specific requests, such as custom sizing or monograms).
  • Products that have been used, washed, damaged, or altered by you.

2. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Before returning any product, send an email to our customer service team at [email protected] with the following information:
  • Your full name and order number (found in your Order Confirmation email).
  • The name, size, and color of the product(s) you wish to return for a refund.
  • A clear reason for the refund request (e.g., “defective stitching,” “wrong size received,” “change of mind”).
  • For defective or damaged products: Attach 2-3 clear photos showing the issue (e.g., close-up of the defect, damage to packaging).
  1. Receive Return Authorization (RA): Our team will review your request within 1-2 business days. If approved, we will send you a Return Authorization (RA) number and detailed instructions, including:
  • The address to which you must ship the product(s).
  • Guidelines for packaging the product(s) to avoid damage during return shipping.
  • Notes on shipping carrier preferences (if applicable).
  • Important: Returns sent without a valid RA number will be rejected, and no refund will be processed.
  1. Ship the Product(s): Package the product(s) securely in accordance with our instructions and ship them to the provided address. You are responsible for the cost of return shipping, unless the refund is due to a defective product, incorrect item, or an error on our part (e.g., shipping the wrong order). In such cases, we will provide a prepaid shipping label via email.
  • We recommend using a shipping carrier that provides tracking and insurance, as we are not responsible for lost, stolen, or damaged packages during return shipping.
  • Include a copy of your Order Confirmation or a note with your RA number and order number inside the package.

3. Refund Processing Timeline

Once we receive and inspect your returned product(s), we will process your refund as follows:

  1. Inspection Period: Upon receiving the package, our team will inspect the product(s) within 2-3 business days to verify they meet the eligibility criteria (e.g., original condition, included accessories).
  2. Refund Approval/Rejection:
  • If approved: We will initiate the refund within 5-10 business days of inspection. You will receive an email notification confirming that the refund has been processed.
  • If rejected: We will send you an email explaining the reason (e.g., product is damaged, missing tags) and arrange to ship the product(s) back to you (at your cost, unless the rejection is due to our error).
  1. Refund Crediting: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, PayPal). The time it takes for the refund to appear in your account depends on your payment provider or bank:
  • Credit/debit cards: Typically 3-7 business days (some issuers may take up to 10 business days).
  • PayPal: Usually 1-3 business days.
  • Note: We cannot process refunds to a different payment method than the one used for the original purchase.

4. Special Cases

4.1 Defective or Damaged Products

If you receive a product that is defective or damaged during shipping, please contact us within 7 days of delivery (instead of the standard 60-day window) to ensure prompt resolution. We may request photos of the defect/damage and the packaging to assist with our investigation. Depending on your preference and product availability, we may offer:

  • A full refund (including any original shipping costs, if applicable).
  • A replacement product (shipped to you for free).

4.2 Incorrect Products

If you receive the wrong product (e.g., wrong size, color, or style), contact us within 14 days of delivery. We will arrange for you to return the incorrect product (at our cost, via a prepaid label) and will either:

  • Ship the correct product to you for free (if available).
  • Issue a full refund (including original shipping costs) if the correct product is out of stock.

4.3 Canceled Orders

If you wish to cancel an order before it has been shipped, contact us immediately at [email protected]. We can only cancel orders that are still in the “Processing” stage (i.e., not yet shipped). If the order has already been shipped, you will need to follow the standard return and refund process outlined in Sections 2 and 3. Canceled orders that have not been shipped will be refunded within 3-5 business days.

4.4 Gift Purchases

If you received a product as a gift and wish to request a refund, you will need the original order number (provided by the gift giver) and the gift giver’s contact information. Refunds for gift purchases will be issued to the gift giver’s original payment method, unless the gift giver explicitly authorizes a refund to your payment method (via written confirmation to our customer service team).

5. Non-Refundable Items/Costs

The following are not eligible for refunds:

  • Final sale items: As stated in Section 1, these are clearly marked on the product page and cannot be returned or refunded.
  • Return shipping costs: Unless the refund is due to a defective product, incorrect item, or our error (see Section 2.3).
  • Custom/personalized products: Unless the product is defective or does not match the custom specifications you provided.
  • Gift cards: Forloveandlemon gift cards are non-refundable and cannot be exchanged for cash (except where required by applicable law).

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices, customer feedback, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this policy and post the updated version on our Site. Your continued use of our Site and purchase of products after the updated policy is posted constitutes your acceptance of the changes. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at:

Email: [email protected]

We aim to respond to all refund-related inquiries within 1-2 business days and resolve issues as quickly as possible to ensure your satisfaction.