Shipping Policy of Forloveandlemon

Last Updated: 2025.08.28

At Forloveandlemon, we strive to get your cherished dresses and lingerie to you as quickly and smoothly as possible. This Shipping Policy outlines our processes for order processing, shipping timelines, delivery options, and related details—ensuring full transparency for every step of your order’s journey. By placing an order on our website (the “Site”), you acknowledge and agree to the terms of this policy.

1. Order Processing Time

1.1 Standard Processing

After you place an order and receive our Order Confirmation email (sent once payment is verified and inventory is confirmed), we will begin processing your order. Standard processing time is 1-3 business days (Monday to Friday, excluding public holidays in the United States, where our fulfillment centers are based).

Processing steps include:

Verifying your shipping address and payment details.
Picking and packing your products with care (to ensure they arrive in perfect condition).
Preparing shipping labels and coordinating with our global delivery partners.

1.2 Processing Delays

While we aim to meet the 1-3 business day processing window, delays may occur in rare cases, such as:

High order volume (e.g., during sales events, holidays).
Custom or personalized products (requires additional production time—you will be notified of timelines at checkout).
Incomplete or incorrect shipping/payment information (we will contact you to resolve this, which may extend processing time).

If your order is delayed beyond 3 business days, we will send you an email with an updated processing timeline and tracking information (once available).

2. Delivery Timelines

2.1 Global Delivery Window

Regardless of your location (domestic within the United States or international), once your order ships, delivery will take 6-12 business days. This timeline is an estimate and begins from the date your order is marked “Shipped” (you will receive a “Shipment Confirmation” email with tracking details at this stage).

2.2 Factors Affecting Delivery

Please note that delivery timelines may be extended due to circumstances beyond our control, including:

Customs clearance (for international orders): This is the most common cause of delays for international shipments. Customs processing times vary by country and can take 1-7 additional days (we are not responsible for customs delays, but we will provide all necessary documentation to facilitate clearance).
Public holidays: Both in the United States (affecting fulfillment) and your destination country (affecting local delivery).
Weather conditions, natural disasters, or carrier disruptions (e.g., strikes, logistical issues).
Remote delivery locations: Areas outside major cities may require additional transit time.

We recommend placing orders for time-sensitive occasions (e.g., weddings, events) at least 2 weeks in advance of your needed date to account for potential delays.

3. Shipping Costs: Global Free Shipping

We are proud to offer free standard shipping on all orders worldwide—with no minimum purchase requirement. This includes:

Domestic orders (within the United States): Shipped via our trusted carriers (e.g., USPS, UPS, FedEx) with standard delivery.
International orders (all other countries): Shipped via international carriers (e.g., DHL, FedEx International, USPS International) with standard delivery.

No additional shipping fees will be added to your order total at checkout. The price you see for products is the total amount you pay (excluding applicable customs duties/taxes for international orders—see Section 5).

4. Shipping Tracking

4.1 Tracking Your Order

Once your order ships, we will send a Shipment Confirmation email to the email address associated with your order. This email will include:

A unique tracking number.
A link to the carrier’s website, where you can enter the tracking number to view real-time updates on your order’s location and delivery status.

4.2 Tracking Limitations

Tracking information may take 24-48 hours to update on the carrier’s website (after you receive the Shipment Confirmation email).
For some international destinations, tracking may only show updates until the package reaches your country’s customs office. Once cleared, local carriers will handle final delivery, and tracking may resume (depending on the local carrier’s capabilities).

If you do not receive a Shipment Confirmation email within 4 business days of placing your order, or if tracking shows no updates for more than 5 days, please contact us at [email protected] for assistance.

5. International Shipping: Customs, Duties, and Taxes

5.1 Customs Requirements

For international orders, your package may be subject to inspection by your country’s customs authorities. We are required to provide accurate information about the contents of your order (e.g., product type, value, quantity) on the shipping label and commercial invoice. This information is used by customs to assess duties, taxes, or other fees (if applicable).

5.2 Duties and Taxes

Responsibility: Customs duties, import taxes, or other fees imposed by your country’s government are your sole responsibility. These fees are not included in your order total or our free shipping offer.
Calculation: The amount of duties/taxes varies by country and depends on the value of your order, local tax laws, and import regulations. We cannot predict the exact amount you may be charged.
Payment: You will be notified of any applicable fees by your local customs office or delivery carrier, and you must pay these fees to receive your package. Failure to pay may result in the package being returned to us (you will be responsible for return shipping costs, and a refund will only be issued if the package is returned to us in its original condition).

We recommend checking with your local customs office before placing an international order to understand the potential fees and requirements for your country.

6. Shipping Addresses

6.1 Accuracy

It is your responsibility to provide a complete, accurate, and deliverable shipping address (including apartment numbers, suite numbers, or other necessary details). We are not responsible for:

Delayed, lost, or returned packages due to incorrect or incomplete addresses.
Packages delivered to the wrong address because of a mistake in the information you provided.

6.2 Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at [email protected]. We can only update the address if:

The order has not yet been processed (i.e., it is still in the “Pending” or “Processing” stage).
The new address is within the same country as the original address (we cannot change the country of delivery after an order is placed).

Once your order has been shipped (marked “Shipped” in your account), we cannot modify the shipping address.

7. Lost or Missing Packages

7.1 Investigation Process

If your tracking information shows your package was delivered, but you have not received it:

Check with household members, neighbors, or building management (carriers may leave packages with a trusted person or in a secure location, such as a mailroom or porch).
Contact the local delivery carrier directly (using the tracking number) to ask for proof of delivery (e.g., a signature, delivery location photo).

If you still cannot locate your package within 3 days of the “delivered” status, please contact us at [email protected]. We will initiate an investigation with the carrier, which may take 5-7 business days to complete.

7.2 Resolution

If the carrier confirms the package is lost, we will offer to either:
Send a replacement order to you for free.
Issue a full refund (to your original payment method).
If the package is found after the investigation is initiated, we will notify you, and delivery will proceed as normal.

8. Undelivered or Returned Packages

8.1 Undelivered Packages

Packages may be returned to us if:

The shipping address is incorrect or undeliverable.
You fail to pay customs duties/taxes.
You are unavailable to receive the package after multiple delivery attempts.

8.2 Returned Package Resolution

Once we receive a returned package, we will inspect it to ensure it is in original, unused condition. We will then contact you to:

Offer a full refund (minus any return shipping costs incurred by us, if the return was due to your error, such as an incorrect address).
Reship the package to a corrected address (you will be responsible for any additional shipping costs).

If we do not receive a response from you within 14 days of notifying you about the returned package, we will issue a full refund (minus applicable return shipping costs).

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our fulfillment processes, carrier partnerships, or global shipping regulations. When we make changes, we will revise the “Last Updated” date at the top of this policy and post the updated version on our Site. Your continued use of our Site and purchase of products after the updated policy is posted constitutes your acceptance of the changes. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or need assistance with shipping (e.g., tracking updates, address changes, lost packages), please contact our customer service team at:

Email: [email protected]

We aim to respond to all shipping-related inquiries within 1-2 business days and resolve issues as quickly as possible to ensure your order arrives safely and on time.